The Basics
How can I read my messages?
Tap the envelope icon at the top of the page anywhere on the site to see your messages. Here, you can browse all your conversations with other members. The most recent ones will be at the top, so scroll down to see historic chats. Tap on any conversation to see all the messages you've shared with that particular member.
How do I make an image my main profile photo?
Your image must be approved by our moderation team before you can have it on your profile. Visit the Edit Profile tab on the Profile page, tap Manage Your Media next to Gallery, and select the image you would like from under the Profile Media headline. All media categorized as a suitable profile picture by our moderation team will show in here. Tap the Set As Main Image button to save your changes.
Why can't I read some messages in my inbox?
VIP members can see all messages in their inbox. If you're a Classic member, you'll only be able to read messages sent by VIP members. To read messages sent by other Classic members, you'll need to upgrade
Can I put my contact details on my profile?
For safety reasons, contact details can only be shared privately, and it is a breach of site rules to post them in public areas of the site. If you include contact details on your profile, your profile will be failed or edited by our moderation team.
How do I get verified / upload ID? Is it safe?
There are two types of verification: ID verification, and admin verification. Both give you a 'Verified' badge, access to exclusive VIP & Verified Chat Rooms, and the ability to filter by other Verified members. However, you'll need ID verification if you want to upload explicit media.
ID verification involves uploading a photo of your ID card so that our moderation team can compare it to your profile photo. Please note that you will need a profile picture to complete ID verification. Your ID will not be visible anywhere on the site, and your data is safely stored.
Admin verification involves emailing in a photo of yourself and following the instructions from our modernation team. Again, this photo will not be visible anywhere on the site.
Do I need a 'dating ID'?
You don't need any form of ID or pass to join or use the site. The only time you'll be asked for ID is if you choose to undergo ID verification. Please report any profile who claims you need to upload any documents by tapping the 3 dots in the top right corner of their profile, then selecting Block & Report.
Emails and Notifications
How do I turn on/off mail alerts?
Go to your Settings, tap the General tab at the top of the page, then select your preferences by checking and unchecking the options. Don't forget to hit Update.
Why am I not receiving emails from the site?
First off, go to your Settings, tap the General tab at the top of the page, then check you've entered the correct email address.
Now you're here, you can check which emails have you turned on and make sure you're receiving the updates you want. Don't forget to hit Update if you make any changes.
What is a 'Promote Me' message?
'Promote Me' messages help you connect with people nearby who share your interests — matches you haven't had a chance to make yet! Your profile will automatically generate and send 'Promote Me' messages if you've got the feature turned on. You can decide whether you want to send and receive 'Promote Me' messages in your settings.
Can I block 'Promote Me' messages from new members?
Yes. Go to Settings > Advanced, scroll to Promote Me and select No Promotion.
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My Profile
How do I make an image my main profile photo?
Your image must be approved by our moderation team before you can have it on your profile. Visit the Edit Profile tab on the Profile page, tap Manage Your Media next to Gallery, and select the image you would like from under the Profile Media headline. All media categorized as a suitable profile picture by our moderation team will show in here. Tap the Set As Main Image button to save your changes.
How do I get verified?
There are two types of verification: ID verification, and admin verification. Both give you a 'Verified' badge, access to exclusive VIP & Verified Chat Rooms, and the ability to filter by other Verified members. However, you'll need ID verification if you want to upload explicit media.
ID verification involves uploading a photo of your ID card so that our moderation team can compare it to your profile photo. Please note that you will need a profile picture to complete ID verification. Your ID will not be visible anywhere on the site, and your data is safely stored.
Admin verification involves emailing in a photo of yourself and following the instructions from our modernation team. Again, this photo will not be visible anywhere on the site.
How do I delete my account?
If you want to delete your account, go to Help & Support > Contact us, then tab the speech balloon in the bottom right hand corner to open a chat. In your chat, select the option Something else, then type in your request. Follow the instructions from here, and you'll receive an email with a link where you can confirm your deletion.
What do I do if I've forgotten my password?
At the login page, tap the link under the password box that says Forgot Password?. You'll then be asked to identify the email address associated with your profile, so we can forward your login details to this email address.
What qualifies as a main profile photo?
To be suitable for your main profile pic, images must show either the majority of your face and / or your full body (at least shoulders to knees). Nudity is not allowed in your main profile photo. Remember that all your media uploads must conform to our site guidelines. We never approve any uploaded media that:
- Doesn't match your profile information
- Contains personal contact details
- Contains other recognizable people
- Depicts any illegal activity
- Contains offensive, racist or hate content
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Group Chats
What is the Group Chats feature?
The Group Chats feature allows multiple users to message each other at the same time, rather than one-to-one messages.
Where can I find my Group Chats?
You can find your Group Chats in the main navigation. Simply open the navigation menu and tap Group Chats and you'll be sent directly to your Group Chats. Alternatively, you can find your Group Chats in the Messages area. Scroll down to Your Chats, tap the filter icon on the right, and deselect all options except Groups.
If you can't see any Group Chats yet, that means you either haven't created one or haven't been added to one.
Who can create a Group Chat?
Only VIP members can create Group Chats.
Can Classic members be part of Group Chat?
Yes, Classic members can be included in private Group Chat by invitation from VIP members. Classic members will be able to contribute to the Group Chat, but they won't be able to view messages from other Classic members.
How many members can be in a Group Chat?
A Group Chat can have up to 50 members (the Group Chat creator + 49 other members).
What can Classic members do in a Group Chat?
Classic members will be able to contribute to the Group Chat, but they won't be able to view messages from other Classic members.
How can I create a Group Chat?
You can create a Group Chat by navigating to the Group Chats area and clicking on the button at the bottom right of the page with the plus (+) icon. You'll then be presented with a list of members who you have recently interacted with to add to the Group Chat. You can also search for specific members. Simply select the profiles of who you want to add to the Group Chat, set your Group Chat name, and click Create.
Can I change the Group Chat name after creating it?
Yes, you can! It's mandatory to add a name when you create a Group Chat, but it can always be changed afterwards. When you are in the Group Chat, tap the 3 dots at the top of the page, select See Members, and then tap on the Group Chat name. From there, you can edit the name.
Can I add or remove members from a Group Chat?
Only the Admin of the Group Chat (that's the person who made it) can invite and remove members. When you are in the Group Chat, tap the 3 dots at the top of the page, select See Members, and then either tap Invite Users to add, or Remove next to the member you would like to remove.
What happens if I'm invited to a new Group Chat?
If you're invited to a new Group Chat, you'll receive a notification. You can then access the Group and join in the conversation.
Can I report a Group Chat based on my experience?
Yes, both the owner and guests of a Group Chat have the option to report. This could be for inappropriate behavior, spamming interactions, or if the Group Chat isn't what you're looking for. When you are in the Group Chat tap the 3 dots at the top of the page and tap Report Group.
How can I leave a Group Chat?
When you are in the Group Chat, tap the 3 dots at the top of the page, then tap Leave Group. To hide your Chat Rooms (public Group Chats), go to Settings > Advanced, scroll down to Public Chats, then tap Hide.
Can I see a list of members in a Group Chat?
Yes, when you are in the Group Chat, tap the 3 dots at the top of the page and tap See Members.
What happens if a user is removed from a Group Chat?
If a user is removed from a Group Chat, they won't have access to the Group anymore, and will no longer see it in their inbox.
Can I see the profile details of members in a Group Chat?
Yes, simply tap on a member's photo or profile name and that member's profile information will be displayed.
Site Safety
Why do I need to become ID verified to upload adult photos or videos?
To upload adult photos or videos, we require members to verify they're a minimum age of 18 years old. This is to protect our members and maintain a safe, enjoyable environment for all.
How do I become ID verified?
When you upload an explicit photo or video, you'll receive an email from us which requests identification and prompts you to upload ID, with instructions on how to do so. Please note that your ID card will not be shown anywhere on the site, and your explicit media will not be published to your profile until your ID has been accepted.
See below for a list of valid forms of ID by country:
Passport, Driving license, Proof of Age/Identity Card.
Passport, Driving licence, Proof of Age/Identity Card, Keypass.
Passport, Driving license, Proof of Age/Identity card, Health Card.
Passport, Driving license, Aadhaar Card (National Identity card), Voter's ID Card, PAN Card/NRI Pan Card.
Passport, Driving license, Proof of Age Card, Bus Pass.
Passport, Driving licence, Proof of Age Card.
Passport, Driving license, Proof of Age Card.
Passport, Driving license, Proof of Age Card.
Passport, Driving licence, Proof of Age Card, Bus Pass.
Passport, Driving License, Passport Card, Government Access Card, Uniformed Service Card, Tribal ID Card, Green Card, EAD Card (Work Permit), Gun Permit.
Will you ever ask for my personal details?
We'll only ask you for personal details when it's needed, and within a limited set of circumstances.
The only time we ask for bank or card details is when upgrading to VIP membership via our payment page. VIP membership is optional, and if you choose to remain on Classic membership status, you'll never need to share bank or card details with us.
The first time you upload explicit photos or videos, you'll need to provide a government-issued ID. This will not appear anywhere on the site.
If any member asks you for personal details or bank information, please do not respond, and instead report their profile. You can do this by tapping the 3 dots in the top right corner of their profile, then tapping Block & Report.
You'll be prompted to provide supporting documentation, like screenshots of your conversations with the inappropriate member. These will help our team with their investigation so we can continue to keep the site as safe as possible.
Why do I have to wait for my content to be moderated?
Any content uploaded to the site will first be manually moderated and categorized by our moderation team to ensure it complies with our site rules. This is done to keep everyone safe.
Do dating security IDs exist?
You don't need any form of ID or pass to join or use the site. The only time you'll be asked for ID is if you choose to undergo ID verification. Please report any profile who claims you need to upload any documents by tapping the 3 dots in the top right corner of their profile, then selecting Block & Report.
Here, you'll be prompted to provide supporting documentation, like screenshots of your conversations with the member making false claims. These will help our team with their investigation so we can continue to keep the site as safe as possible.
What do I do if another member is behaving inappropriately?
Keeping our online community safe is our priority, and we have a zero-tolerance approach to anyone behaving inappropriately. We strongly encourage every member to report any member breaches our terms in this way.
Reporting is totally anonymous. Here's 3 ways you can do it:
- From a profile: Visit the profile of the member you'd like to report and tap the 3 dots icon in the top right-hand corner of their profile photo. From here, choose Block & Report.
- From messages: Enter your chat with the member you'd like to report and tap the 3 dots icon in the top right-hand corner. From here, choose Block & Report.
- Get in touch with us by going to Help & Support > Contact us.
When reporting a member, please include as much detail as possible. You'll be prompted to provide supporting documentation, like screenshots of your conversations with the inappropriate member. These will help our team with their investigation so we can continue to keep the site as safe as possible.
How can I block another member?
There are 2 ways you can block another member:
- From messages: Enter your chat with the member you'd like to report and tap the 3 dots icon in the top right-hand corner. From here, choose Block & Report.
- From a profile: Visit the profile of the member you'd like to report and tap the 3 dots icon in the top right-hand corner of their profile photo. From here, choose Block & Report.
After you've tapped Block & Report, you'll be prompted to select the reason for blocking this member. This is totally anonymous, and helps us keep our community safe. Depending on the reason, you may also be prompted to upload supporting documentation, like screenshots of the conversation with the member you're blocking.
We'll never let any member know who has blocked and reported them.
What happens if I block another member?
When you block a member, they'll no longer be able to see your profile, and you'll no longer see theirs. They'll be completely prevented from contacting you, searching for you, and seeing any of your content or activity on the site – just as though your profile doesn't exist.
Any previous direct messages between yourself and the person, as well as any comments or likes that you've given to each other's posts, will no longer be visible or accessible on the site.
We'll never let any member know that they've been blocked, or who has blocked them.
Do other members know when you block them?
No – we'll never let any member know that they've been blocked, or who has blocked them. The only thing they might notice is that your profile has disappeared from the site.
How can I unblock someone?
If you've made a mistake or changed your mind about the person you blocked, here's how to unblock:
- Head to Settings > Advanced in your main menu, where you'll see My Block List at the top. Tap View Users, and you'll find a list of everyone you've blocked. If you can't see someone you blocked here, it means they no longer have an account. Please note that you won't see members that have blocked you.
- Tap the Unblock button beside the member you want to unblock and they'll be removed from the list.
After you unblock a member, your profiles will become visible to each other again – including all your previous likes and comments on each other's posts. You'll also be able to directly communicate, with any previous chat visible and accessible again.
Please note: If you'd previously been matched with this member, or if you had been following them on the site, these will not be restored. You'll have to choose to match with them, or follow them, again.
P.S: Unless you chose to tell them, they won't know that you ever had them blocked. You could have simply taken a break from the site!
I've deleted my profile but can still see it in search engines, why is this?
The search engine has cached (saved) your profile page to its memory. We have no control over what the search engines do with old data, but it will be removed when the search engine re-caches.
Can I put my contact details on my profile?
For safety reasons, contact details can only be shared privately, and it is a breach of site rules to post them in public areas of the site. If you include contact details on your profile, your profile will be failed or edited by our moderation team.
Someone is using my images without my consent. What should I do?
Please click here to contact our customer support team who will be happy to assist and take appropriate action.
My question hasn't been answered here
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Using the Site Features
How can I read past messages?
Tap the envelope icon at the top of the page anywhere on the site to see your messages. Here, you can browse all your conversations with other members. The most recent ones will be at the top, so scroll down to see historic chats. Tap on any conversation to see all the messages you've shared with that particular member.
Why can't I read messages in my inbox?
VIP members can see all messages in their inbox. If you're a Classic member, you'll only be able to read messages sent by VIP members. To read messages sent by other Classic members, you'll need to upgrade.
How do I add people to my likes?
When visiting a member's profile, you can add them to your likes by pressing the 'Like' button. Or, on the Matches page, you can add a member to your Likes by tapping the love heart icon next to their photo.
How do I delete a photo?
Visit the Edit Profile tab on the Profile page, then tap Manage Your Media next to Gallery to see all your photos. Tap the image you want to delete, then tap the trash icon to delete it.
How do I make my photos private or public?
Visit the Edit Profile tab on the Profile page, then tap Manage Your Media next to Gallery to see all your photos. Tap the image you want to edit, and then tap Make Private or Make Public.
How do I share my private media?
You can share any of your private media within messages. In your conversation in the Messages area, click the plus (+) icon, then tap Add From My Media and select the photo or video you'd like to share.
How do I upload media?
To upload media onto your profile, go to Edit Profile in your main menu, then tap the plus (+) icon under your Gallery. At the top of the page, tap Add Photo / Video.
How do I delete messages?
To delete individual messages, tap the 3 dots in the top right corner of your conversation, tap Select, and then check the box next to the message(s) you want to delete. Then, tap Delete in the top right corner.
To delete an entire message thread with another member, go to your messages, scroll down to Your Chats and tap the Edit box. From there, you can select the thread(s) you want to delete, and then tap the Delete button in the bottom right.
How do I retrieve deleted messages?
Unfortunately, it's not possible to recover deleted messages.
What file types can I upload?
Suitable file types for images include: jpeg, jpg, gif, jpeg, bmp, png, tif and tiff.
What is the maximum / minimum file size I can upload at once?
Files can be no more than 80 MB and images must be at least 400 px x 400 px.
How do I get the most out of my membership?
A VIP Plus subscription will help you get the most out of your membership.
VIP Plus is our highest tier of subscription. It gives you the best chance to be seen by the people who are right for you, with priority placement for your messages and likes, as well as boosted visibility for your profile and posts.
My question hasn't been answered here
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VIP Membership
How do I cancel my membership?
To cancel your membership, go to Help & Support > Contact us in your main menu. From there, you can open a chat by tapping the chat bubble in the bottom right corner. In the chat follow the options VIP Membership > I want to amend my subscription > I want to cancel my subscription.
Does my membership automatically renew?
Your membership will renew based on the package you selected. For details of your membership package, rebill dates etc, please go to Settings > Membership in your main menu.
What can I do as a free member?
As a free (Classic) member, you'll have restrictions on who you can message and how often, as well as restrictions on matches per day. You can still browse members, make matches, participate in polls and competitions, read articles, see posts from other members, and contribute to Spaces and Chat Rooms.
How do I upgrade my account?
You can go to Settings > Membership for details of prices, packages and payment methods in your area.
I pay via SMS, how do I cancel?
To stop billing from a mobile phone provider please text STOP to 89595.
I pay via PayPal, how do I cancel?
After canceling your membership with us (see 'How do I cancel my membership?' above), you'll need to cancel your payment within the PayPal app.
Why does my card keep being declined?
We always recommend re-entering your card details again in the first instance, to make sure there are no typos. If you've tried this and made sure there's enough money in your account, then it might be an issue with your bank.
Due to the naughty nature of our site, banks might take extra precautions with payments. If this is the case, you'll need to contact your card provider for help, and ask them to let you make the payment. They will solve the issue from their end, and you can try again.
If you've exceeded your daily transaction attempts, you'll need to wait 24 hours from the time of the last attempt before you can make the payment. We understand that this can be pretty frustrating, but it's a fraud prevention measure, and sadly there's nothing we can do from our end to override it.
What are the benefits of VIP Membership?
As a VIP member, you get instant access to all our premium site features, each designed to boost your chances of finding what you're looking for here. Benefits include:
- Instant access to all the raunchiest photos & videos 😈
- Unlimited private messaging
- Revealing exactly who's liking your profile and all your posts
- Unrestricted search results to swipe through any time – with advanced filters
- Rewinding' any of your swipes so you never miss a match
- Priority placement of your profile to other members sitewide
- Finding out who's viewed your profile
…and much more! 🎉
What is VIP Plus?
VIP Plus is our highest tier of subscription. It gives you the best chance to be seen by the people who are right for you. You'll get priority placement for your messages and likes, as well as boosted visibility for your profile and posts.
Of course, our VIP Plus members get all the standard VIP benefits, including unlimited private messages, exclusive chat rooms, and more.
What's the difference between VIP and VIP Plus?
VIP Plus gives you all the same benefits as VIP, with a couple of added bonuses. You'll get priority placement for your messages and likes, as well as boosted visibility for your profile and posts.
What are the benefits of VIP Plus?
Any VIP membership grants you instant access to all our premium site features, each designed to boost your chances of finding what you're looking for here. Benefits include:
- Instant access to all the raunchiest photos & videos
- Unlimited private messaging
- Revealing exactly who's liking your profile and all your posts
- Unrestricted search results to swipe through any time – with advanced filters
- Rewinding' any of your swipes so you never miss a match
- Priority placement of your profile to other members sitewide
- Finding out who's viewed your profile
As a VIP Plus member, you'll also get the added bonus of priority placement for your messages and likes, as well as boosted visibility for your profile and posts.
